Dedicated to uncompromising service and quality. Discover essential information regarding your ELV’S orders, shipping, and garment care below. For all other inquiries, our client team is here to assist you.
Upon successful payment, you will receive an automated confirmation email containing your order details. You should keep the purchase to proof legal ownership of our couture.
We source only premium, certified natural fabrics and innovative, sustainable fibers. Every element—from the thread to the hardware—is meticulously selected to ensure a perfect drape, maximum comfort, and durability.
To preserve the integrity and silhouette of your garment, we strictly advise following the individual care instructions located on the interior label. For our delicate fabrics and structured pieces, professional dry cleaning is highly recommended.
Currently, ELV'S focuses on Ready-to-Wear (RTW) capsule collections. Bespoke and custom tailoring services are reserved exclusively for our special Haute Couture drops, which are announced separately.
As designer silhouettes and cuts may vary, a detailed sizing guide with precise measurements is provided on every product page. If you are between sizes or need personalized styling advice, our team is at your disposal via email to help you find the perfect fit.
We partner exclusively with premium global couriers (e.g., DHL, DPD) to ensure the secure and prompt arrival of your order. Shipping costs are calculated automatically at checkout based on your location.
ELV'S accepts returns or exchanges on unworn garments within 14 days of the delivery date. The piece must be returned in its original packaging, with all tags attached, and show absolutely no signs of wear.
To initiate a return or exchange, please complete the return form enclosed with your order, or contact our client services directly via email. For further details, please refer to our full Return Policy page.
